**Refund Policy**
At Capital Beauty, we strive to provide exceptional service and satisfaction to all our clients. However, we understand that there may be circumstances where a refund is necessary. Please review the following guidelines regarding our refund policy:
1. **Service Dissatisfaction**: If you are not satisfied with the service provided, please bring it to our attention immediately before leaving the salon. We will do our best to address your concerns and rectify any issues. If you remain unsatisfied, we may offer to redo the service at no additional charge or provide a partial or full refund, depending on the situation.
2. **Cancellation Policy**: We require a minimum of 24 hours notice for any appointment cancellations or rescheduling. Failure to provide sufficient notice may result in a cancellation fee. However, if we are unable to accommodate your appointment due to unforeseen circumstances on our end, we will offer to reschedule or provide a full refund.
3. **Product Returns**: We accept returns on unopened and unused retail products within 7 days of purchase with a valid receipt. Refunds will be issued in the original form of payment. Unfortunately, we cannot accept returns on opened or used products for hygiene reasons.
4. **Allergic Reactions**: In the rare event of an allergic reaction to a product used during a service, please inform us immediately. We will assess the situation and may offer to provide an alternative solution, redo the service using a different product, or offer a refund.
5. **Refund Processing**: Refunds will be processed within 7 days of approval and will be issued in the original form of payment whenever possible. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.
6. **Non-Refundable Services**: Certain services may be non-refundable, such as gift card purchases, promotional packages, or services rendered beyond a certain point in the treatment process.
7.
Course Refund Policy
At Capital Beauty Academy, we are committed to delivering high-quality, results-driven training experiences. We understand that circumstances may change, which is why we offer a 30-day refund policy under the conditions outlined below.
Refund Eligibility
Students may request a refund within 30 days of the original course purchase date, provided that the following conditions are met:
- No more than 25% of the course content has been accessed or completed.
- No certificates of completion have been issued.
- The refund request is accompanied by a valid reason, along with any feedback that may assist in improving our services.
Non-Refundable Circumstances
Refunds will not be issued in the following instances:
- Where more than 25% of the course content has been accessed or completed.
- Where a certificate of completion has already been generated.
- Where access to the course has been shared, misused, or breached in accordance with our Terms of Use.
- Where the refund request is submitted after 30 days from the original date of purchase.
To request a refund, students must contact our support team in writing at [insert email address] with the following details:
- Full name
- Course name
- Date of enrolment
- Reason for the refund request
All refund requests will be reviewed on a case-by-case basis. Capital Beauty Academy reserves the right to approve or decline a refund in accordance with the policy outlined above.
8. **Contact Us**: If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us on 0438460024.
By booking an appointment with Capital Beauty, you acknowledge that you have read and agree to our refund policy.
